Main Duties & Responsibilities: * Direct work with the hoteliers * Hotel inspections * Guest complains (hotel and excursion cases) * Carrying Hot Line for the guests * Excursion Inspections * Hotel Requests and information update ; * Communication with Travel Agencies in Russia and Ukraine ; * Handling Fam-trips ; * Reports and statistics based on customer's experience, ankets * Dealing with Insurance Companies, following up insurance cases * E-mail coordination of required departments

Main Duties & Responsibilities: * Answering guests request and providing required information ; * Content Management ; * Carrying on some projects (hotel bonus, hotel news)

* Guest Relations Main Duties & Responsibilities: * Maintain Guest Relation Log book for detailed handover. * Check VIP arrival on daily basis and prepare their (RC, Keys & Welcome letters). * Check Trace report and act accordingly. ; * Check the guest birthday report and send the amenities orders to the concerning departments. * Check the No-Show report and follow up to re-tour the amenities. * Follow up with HK and F&B departments about VIP rooms to be ready in advance in order to inspect them before the guest arrives. * Inspect VIP rooms and report it to FOM for the final inspection. * Check-In VIP guests and escort them to their rooms. ; * Handle the courtesy calls for all in house guests on daily basis. * Arrange all tour operators welcome meetings and inform the concerning departments. * Check VIP departure and meet them upon check out to farewell them. * Review VIP arrival of the next day and check the room assignment and all the Guest requests.

Translation of all the information to Russian, publishing of advertisement in internet and specialized magazines, coordination of correspondence, reception and help to the athletes at the event center, solution of conflict situations or other problems, planning and arranging of press-meetings, document circulation, travel coordination for athletes (accommodation, tickets, car rental, guided tours)

The creation of new LLC, reconstruction of the quizinee production, creation of the new menu and coffee card, calculation, web-site creation, obtain a license for alcohol, work with suppliers, bank and accounting

The creation of new LLC, making contracts with the tour operators, organizing of several business meetings with active translation, coordination of MICE, presentation of the company at several regional exhibitions, work with clients.

Translation of all the information to Russian, publishing of advertisement in internet and specialized magazines, coordination of correspondence, reception and help to the athletes at the event center, solution of conflict situations or other problems, planning and arranging of press-meetings, document circulation, travel coordination for athletes (accommodation, tickets, car rental, guided tours)

Translation of all the information to Russian, publishing of advertisement in internet and specialized magazines, coordination of correspondence, reception and help to the athletes at the event center, solution of conflict situations or other problems, planning and arranging of press-meetings, document circulation, travel coordination for athletes (accommodation, tickets, car rental, guided tours)

Economics and management of hospitality and tourism business, Economics and Management of the Enterprise (by industry)