Working as a team in back office and modify clients booking

Dealing with all government sectors in UAE.  Visa processing and visa cancellation, issuing work permits, processing Emirates ID, medical tests, and cancellations if needed.  Renewal of trading licenses and other types of licenses.  Clearing all kinds of transactions related to government, etc

support of bookings of travel agencies and client companies, organization of additional services for customers of the Service Team upon request,  solving incidents, force majeure, overbooking, modifying the bookings  telephone conversations, e-mail correspondence with hotels, suppliers, partners;  creative and proactive approach to solving problems  recording and recording of actions in the CRM and internal systems of the company

Checking confirmed bookings with the hotels and suppliers in order to avoid any possible problems up on arrival of the hotel

Supervising and monitoring client relations executives. Coaching and training client relations executives. Reporting teams’ efforts and performance to, SVP & Chairman's office. Develop and maintain existing client’s relationships. Handling VIP, critical clients, and Royal Families in UAE & GCC queries, concerns, and complaints. Handling escalations and complicated cases in the head office and in the chairman's office. Managing with government departments and private companies as Dewa and Dubai land department, Empower, Etc. Processing hand over, Finalizing snags related to the property, Title deed submission. Transfer of ownership processing. Managing portfolios worth 1,000,000,000 AED.    Coordinating and organizing meetings and events for the chairman with VIP clients, government sector heads of departments, Royal families in UAE & GCC and the public figures in UAE.

⦁ Leading a team from 12/8 executives client relations, training them and controlling their KPI performance.  ⦁ Attracts potential customers by answering product and service questions. ⦁ Suggesting information about other products and services. ⦁ Opens customer new accounts by recording account information. ⦁ Maintains customer records by updating account information. ⦁ Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. ⦁ Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. ⦁ Follow up to ensure that appropriate actions were taken on customers' requests. ⦁ Generate sales leads. ⦁ Identify and assess customers’ needs to achieve satisfaction. ⦁ Build sustainable relationships of trust through open and interactive communication. ⦁ Provide accurate, valid and complete information by using the right methods/tools. ⦁ Meet personal/team sales targets and call handling quotas. ⦁ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Translating from English to Arabic verbally